Services Implementation Consultants
As a member of the Professional Services team, the Implementation Consultant position plays a key role in the success of a customer’s implementation. The Implementation Consultant works under general direction of the Services Manager and is responsible for the successful implementation of the HealthMEDX products at client sites. The Implementation Consultant works in conjunction with the customer’s teams to configure the Vision application. The Implementation Consultant provides best practice consulting in the design and configuration of the Vision application which will enhance the adoption of the solution at customer locations. This individual must have strong attention to detail and be a consummate professional. The Implementation Consultant has direct responsibility for researching and facilitating resolution of all implementation issues at the client site. The Implementation Consultant is responsible for assisting in the deployment of projects that may include a combination of software applications and related interfaces in the Long Term Care, Home Health, Continuing Care Retirement communities, and Rehab organizations.
Required experience / skills
Related to the Healthcare Industry:
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
- Good understanding of healthcare organization and work flow
- Good comfort level discussing how customers should utilize information technology
- Knowledge of the role that the information technology department plays in the healthcare delivery process
- Knowledge of healthcare industry and industry trends
Related to the Implementation Consultant role:
- Knowledge of either the Financial or Clinical business activities in either Long Term Care, Home Health, Continuing Care Retirement communities, or Rehab business
- Good written and verbal communication skills
- Excellent listening skills
- Demonstrates strong presentation skills and the ability to clearly articulate and communicate to an executive audience
- Takes direction well and requires minimal supervision
- Works well in a matrix management organization where the Implementation Consultant has responsibility for project success while relying on a team of resources which may not be directly reporting resources
- Assimilates and applies new job related information in a timely manner
- Strong analytical skills
- Demonstrated ability to learn new technologies
- Ability to work in a fast paced, team oriented environment
We currently do all hiring through our e-recuiting site. Please click here to apply.
HealthMEDX is an Equal Opportunity Employer.
Director, Customer Implementation
The Director, Customer Implementations works under general direction of the VP of Professional Services Group and is responsible for assisting in the leadership of the Professional Services Group and driving the successful implementation of HealthMEDX products at client sites. In this role the Director will fulfill the HR management responsibilities for certain services team members and oversee their client engagements. In this capacity the Director will assist in managing the strategic aspects of implementations within their span of control and mitigate any risk. The Director, Customer Implementations serves as the HealthMEDX control point during the implementation process and has direct responsibility for negotiating and coordinating resolution for all implementation issues at the client sites within their region. The Director, Customer Implementations will ultimately be responsible for managing project escalations that may include a combination of software applications and related interfaces. The Director, Customer Implementations will engage in quality reviews, develop and implement strategic objectives while driving sound business practices within the team.
The Director, Customer Implementations should possess the ability to work independently, with minimal leadership and guidance and successfully manage issues that are a result of team member performance, resource escalations, and customer requirements.
The Director, Customer Implementations is responsible for the financial budgeting of the project teams, managing the billable utilization of all team members and ensuring the team has scheduled resources to meet all services goals. The Director, Customer Implementations must manage the team and project issues that could affect the outcome of the project and potentially affect the revenue stream of the company.
The Director, Customer Implementations is responsible for driving the improvements within the Services organization, whether through process improvement, methodology changes, installation documents or tool creation.
The Director, Customer Implementations works with the sales organization to help plan and manage customer prospects through to the statement of work development and project timeline creation at which time the project will be turned over to a Project Manager.
Requirements:
- Solid understanding of post-acute care organization’s and their associated work flow
Knowledge of healthcare industry and industry trends - Proven, successful record of leading complex initiatives over a period of 8+ years with healthcare industry knowledge and experience required.
- Senior level experience supporting healthcare clinical and financial information systems, particularly electronic medical records, provider order entry, clinical documentation, medication management, and billing/patient accounting solutions implementation and/or change management and process optimization required.
- 3-5 years of experience running services organizations
- Understands the processes needed for a services organization to run smoothly.
We currently do all hiring through our e-recuiting site. Please click here to apply.
HealthMEDX is an Equal Opportunity Employer.