What does HealthMEDX offer the Intake Coordinator?

The base of the HealthMEDX Vision solution provides census, clinical electronic health record (EHR), and financial tools necessary to run any home care agency effectively.  Outside of the core functionality, HealthMEDX Vision provides the applications outlined below to extend the value of the system to Intake Coordinators.

Before a patient ever receives services, there are numerous efforts in place to help drive patients to choose a specific agency for services.  HealthMEDX Vision offers a full customer relationship management (CRM) solution that helps determine what efforts are providing the greatest return.  Sales and marketing activities are scheduled and tracked within the system to ensure key steps in the prospecting phase are not missed.

When leads come in for sales staff, they are assigned with follow-up tasks to be completed.  As new leads come into the agency, referral sources are tracked to identify efforts that are producing the greatest number of referrals.

Communication between therapy providers and agencies is crucial to providing appropriate care for patients.  The HealthMEDX Vision solution combines therapy information with all other patient documentation in a single patient chart to streamline this communication.  With real-time access to the patient record, therapy oriented care plans are made available with assessments specific to physical, occupational, and speech therapy.  The HealthMEDX Vision solution automatically steps users through these assessments to ensure proper documentation has taken place.  The appropriate portions of the assessment are also automatically passed along to complete the OASIS.

Management of therapy caps and schedules are also easily performed within the HealthMEDX Vision solution.  Scheduling functionality allows users to manage individual patient or employee schedules with a simple click.  Graphical views of staff availability and unscheduled services are presented on one screen to easily assign care responsibility and monitor its completion.  Real-time updates from staff completion of care automatically update system data to ensure services have been started and completed appropriately.  

With the HealthMEDX Vision Advanced Monitoring & Alerts application, agencies receive a bundle of alerts and monitors that follow industry best practices.  The application is comprised of alerts for:

The Advanced Monitoring & Alerts application also provides users the ability to create custom alerts for any data element within the system.

Laboratory systems, physician office applications, and even radiology systems have critical information that helps to provide proper care to patients.  Within the HealthMEDX Vision solution, HL7 messaging is utilized to connect these disparate systems to streamline communications and complete the patient record.

The HealthMEDX Vision solution can send and receive standard HL7 messages to update HealthMEDX information or to update other systems databases in real-time.  HealthMEDX follows the standards for electronic interchange of clinical, financial, and administrative information among health care oriented systems to help move organizations towards the common goal of an interoperable Electronic Health Record.

Organization specific policy and procedures are utilized to ensure the HealthMEDX Vision solution is designed to fit facility operations.  To bring on standard industry assessments, forms, and general workflow, HealthMEDX Vision provides a preconfigured content library with 60 assessments and forms.

Developed with oversight and input from leaders in the home care industry, the preconfigured content provided in the application addresses the entire care continuum from admission through assessment, billing, and collections.  The assessments and forms provided also include standard workflow rules to step users through the system to ensure all necessary information is captured and documented.

Telephony brings the home care agency and its field representatives together. As the name implies, Telephony uses the telephone as a documentation device. The HealthMEDX Vision digital telephone POC system captures a home care visit's critical information and documents it into the patient's electronic chart.  Using touch-tone dialing buttons, clinicians enter basic visit information. The system includes a unique, interactive voice response system with data reported in real time; resulting in instantaneous updates in the field and at the office. Employing state-of-the-art technology, HealthMEDX will work with agencies to tailor the multi-lingual voice prompts to meet their needs. A telephone is the only field equipment needed!

Use of Telephony integrated with HealthMEDX Vision expedites scheduling compliance, billing and reimbursement procedures as well as the production of reports and payroll. Further, the Telephony application promotes HIPAA compliance by eliminating paper documentation and written notes.